How to report an incident

Report a Complaint

Broomball Canada believes that everyone participating in Broomball is entitled to participate in an environment that is free of maltreatment. 

You have 2 options of where you can report something:

1. Independent 3^rd party

2. Abuse Free Sport helpline.

These options are not meant to overwhelm you, but to ensure that your complaint is dealt with quickly.  If you have any doubts or need further clarification on the responsibilities of each mechanism, please don't hesitate to contact us. We are dedicated to providing the support you need.

Please use the following Flow Chart to determine which mechanism and procedures you can use to report a complaint:

1. Independent 3^rd party

Broomball Canada provides access to an independent third party for all members. You can contact this third party to report or discuss incidents of abuse or harassment of any kind.

You can reach them directly through the email address:  report@rslegal.ca. Should any complaint or concern come to the attention of the Executive Director or any Broomball Canada representative, it will be forwarded to the independent third party.

The independent third party is:

1. Qualified to analyze complaints and determine whether they fall under the jurisdiction of Broomball Canada policies, or should be directed to OSIC.
2. Knowledgeable of all applicable Broomball Canada policies.
3. Independent from Broomball Canada (Professionally and Personally).
4. Able to address complaints professionally in both official languages.
5. Able to refer the complainant to the appropriate authorities, if needed, and explores informal resolutions or other alternate dispute mechanisms when possible

The Independent third party is for allegations of a breach of the CBF Code of Conduct, or allegations of maltreatment that do not involve UCCMS participants.

   2. Abuse Free Sport Helpline (OSIC)

The Office of the Sport Integrity Commissioner (OSIC) is responsible to administer the Universal Code of Conduct to Prevent and Address Maltreatment in Sport (UCCMS) using trauma-informed processes that are compassionate, efficient and provide fairness, respect and equity to all parties involved.

If you are the victim of abuse, harassment or discrimination, or you’ve witnessed such an incident within our sport, you are encouraged to contact the Canadian Sport Helpline by phone or text at 1-888-83SPORT (77678), or by email to info@abuse-free-sport.ca, 12 hours a day, 7 days a week.

When the incidents recounted appear admissible, operators can assist you in filing a report through a confidential online platform, if desired.

For more information, visit the Abuse-Free Sport website.

The Abuse Free Sport helpline is for allegations of maltreatment that involve UCCMS participants. 

What is a UCCMS participant?

BROOMBALL CANADA has designated specific organizational participants within the organization as UCCMS Participants.

A UCCMS Participant is an Organizational Participant affiliated with BROOMBALL CANADA who has been:

1. designated appointed, hired, and/or selected by BROOMBALL CANADA and
2. who has signed the required consent form. 

UCCMS Participants may include: National-level athletes, coaches, officials, athlete support personnel, employees, administrators, or volunteers acting on behalf of, or representing BROOMBALL CANADA in any capacity.

SUPPORT SERVICES

Here is a list of resources available to all Canadians in need of support.

• Canadian Centre for Mental Health & Sport
• Game Plan (Canada’s Total Athlete Wellness Program)
• Kids Help Phone
• Red Cross Community Services
• Victim Services Government of Canada
• Canadian Association for Suicide Prevention (CASP)
• First Nations & Inuit Hope for Wellness
• Trans Lifeline
• Canadian Centre on Substance Use & Addiction
• Abuse-Free-Sport